Return and Refund Policy

At Silbatta, each piece is crafted and packed with care. Since our products are handcrafted and delicate, we request customers to read the following policy carefully before placing an order.

You can always contact us for any question at support@silbattahome.com.

1. Damaged in Transit (Breakage)

In case your order arrives damaged due to the fragile nature of the product.

You may choose:

  • Replacement
  • Exchange
  • Refund

Process and Requirements:

  • An unboxing video is compulsory that clearly shows the sealed package being opened and the product damaged.
  • The issue must be reported within 48 hours of delivery. No requests for damaged cases will be entertained post this window.
  • Claims without an unboxing video or reported after 48 hours from delivery will not be eligible.
  • Email must be sent to support@silbattahome.com
  • Once verified, we will arrange replacement, exchange or refund at no additional cost for you.
2. Returns (For Approved Cases Only)
  • To start a return (applicable only for transit damage cases), you can contact us at support@silbattahome.com.
  • If your return is accepted, we’ll send you a return shipping label, as well as instructions on how and where to send your package. Items sent back to us without first requesting a return will not be accepted. 
3. Exchanges (For Approved Cases Only)
  • Once your exchange is approved (applicable only for transit damage cases), write to us with your preferred product.
  • Depending on the stock, we shall process your exchange and communicate the timeline.
4. Refund Processing (For Approved Cases Only)
  • If your refund is approved (applicable only for transit damage cases), it will be processed to the original payment method.
  • Processing time: Upto 10 business days
  • Banks may take additional time to reflect the refund amount.
  • If more than 15 business days have passed after approval and your refund amount has not been credited in your original payment source, contact support@silbattahome.com
5. Quality Concerns (Customer Preference Based)
  • If you feel there is a quality issue or you are unsatisfied with the product, your product can be exchanged for the SKU.
  • Return shipping cost must be borne by the customer.
  • No refunds will be issued in such cases.
  • Our products are handmade; slight variations in texture, colour and finish are natural and part of the product’s character and uniqueness.