Terms and Conditions

Welcome to Silbatta. By accessing or using our website, you agree to be bound by the following terms and conditions. Please read them carefully before using our services.

1. General

This website is operated by Silbatta (alias Silbatta Home can be used interchangeably).
Throughout the site, the terms “we”, “us” and “our” refer to Silbatta.

Our store is hosted on Shopify Inc., which provides us with the e-commerce platform to sell our products and services.

By using our website and/or purchasing from us, you agree to these Terms.

2. Eligibility

By using this website, you confirm that:

You are at least 18 years old
You are capable of entering into a legally binding agreement

3. Account & Registration Responsibility

If you create an account on our website, you are responsible for:

Maintaining the confidentiality of your login credentials
All activities carried out under your account

We reserve the right to suspend or terminate accounts if:

Information provided is false, inaccurate, or incomplete
There is suspected misuse or fraudulent activity

4. Use of Website

You agree not to:

Use the website for any unlawful or fraudulent purpose
Transmit viruses, malware, or harmful code
Copy, reproduce, or exploit any part of the website without permission
Misuse the website or attempt to disrupt its functionality

We reserve the right to terminate access to our website for any violation of these terms.

5. Communication Consent

By providing your contact details (including phone number and email), you agree to receive:

Order updates and service-related communication
Transactional messages via SMS, email, or calls

We may also contact you for:

Customer support
Order-related clarifications

You may opt out of marketing communication at any time by contacting us.

6. Platform Clarification

Silbatta operates as a direct-to-consumer brand, and all products listed on this website are sold by us.

We are responsible for:

Product quality
Order fulfillment
Customer support

7. Products & Accuracy

We strive to display products as accurately as possible.

However:

Slight variations in color, texture, and finish may occur
Many products are handcrafted, making each piece unique

We do not guarantee that all product descriptions, images, or other content are always accurate, complete or up to date.

8. Pricing, Charges & Service Modifications

All prices are listed in INR (₹)
Prices are subject to change without notice

We reserve the right to:

Modify or discontinue any product or service
Update pricing or product details at any time

Shipping charges, if applicable, will be displayed at checkout.

We may revise pricing, fees, or charges at our discretion.

9. Orders, Limitations & Fraud Prevention

We reserve the right to:

Refuse or cancel any order
Limit quantities per customer, household or order
Restrict orders that appear to be placed by resellers or distributors

We may also:

Delay or cancel orders flagged as suspicious
Request additional verification before processing an order
Block users engaging in fraudulent or abusive activity

You agree to provide accurate billing and shipping information for all purchases.

Orders cannot be cancelled once dispatched.

10. Errors & Inaccuracies

Occasionally, there may be errors related to:

Product descriptions
Pricing
Availability

We reserve the right to:

Correct such errors
Cancel or refuse orders placed based on incorrect information

11. Shipping

We aim to deliver orders within estimated timelines.
However, delays may occur due to external factors beyond our control.

12. Returns, Exchanges & Refunds

Our return and refund policy is outlined in our Refund Policy.

Key points:

Damage claims require an unboxing video within 48 hours of delivery.

13. Third-Party Services & Links

We may use third-party services such as payment gateways and logistics partners.

We are not responsible for:

Third-party services
External websites linked on our platform

Your interaction with such services is at your own risk.

14. Intellectual Property

All content on this website, including images, text, designs, and logos, is the property of Silbatta and may not be used without permission.

15. Disclaimer of Warranties

All products and services are provided “as is” and “as available” without warranties of any kind.

We do not guarantee:

Uninterrupted or error-free service
That products will meet every individual expectation

16. Limitation of Liability

Silbatta shall not be liable for:

Indirect or consequential damages
Delays caused by logistics partners
Variations in handcrafted products
Unintended damages

17. Indemnification

You agree to indemnify and hold Silbatta, its team, and affiliates harmless from any claims, damages, or expenses arising from:

Your breach of these Terms
Your misuse of the website
Violation of any laws or third-party rights

18. Force Majeure

We shall not be held liable for any delay or failure to perform obligations due to events beyond our reasonable control, including but not limited to: